![]() It's quite possible an email was assigned junk status in error. However, when I looked at my Tool Bar, the default layout has the "Mark As Junk" right next to "Trash". One wrinkle in all this is that the emails say "You marked this as Junk" which I would never have deliberately done. Both had Windat attachments and both went to junk. SpamSieve says that if this happens delete or accept the item at the Mail level and do not move it to SpamSieve or alter SpamSieves settings. This morning the Sender did two additional tests from the laptop (a Windows machine) in the office. SpamSieve does a great job and I love it but it cant stop the occasional email going into Mails Junk - even though I have disabled this in Mail preferences. I also may have spoke a bit too soon about "problem solved" as the emails I received, and which went to my Inbox, were from an iPhone. My old ISP is in the midst of letting about 6,000 people go. ![]() The last person I dealt with gave me an email I could use for future problems and the website has on-line chats, answered fairly quickly. If you mark a message as Junk, but instead of moving to the Junk folder the message returns to the Inbox, then you may not have the Junk function mapped to the correct folder.Before you go to the trouble of being put on hold by your ISP you ought to take a moment to figure out which of the steps you took solved your problem.Īctually, my new ISP is pretty good about customer service and has a fairly large group of people dealing with issues. Postbox's junk processing occurs as messages arrive in the Inbox, but if the server is moving the messages directly to the junk folder, this processing doesn't happen. However, you can still mark a message as Not Junk, so long as the message appears in the Junk folder. If there are messages in the Junk folder that do not have the yellow circle icon, then the junk filtering (and the subsequent move to the Junk folder) was accomplished on the server before Postbox had the chance to evaluate and tag the messages as Junk. ![]() When a message is marked by Postbox as Junk, a circle icon with an exclamation mark will appear next to the message: Then disable the checkbox for Enable adaptive Junk mail controls for this account. Windows: Tools > Options > Accounts > Junk Settings.macOS: Postbox > Preferences > Accounts > Junk Settings.macOS: Postbox > Preferences > Security > Junk.Right-click a message and choose Mark > As Junk or Mark > As Not Junkįinally, if you believe Postbox was trained incorrectly, you can click the Reset Training Data button for a fresh start.Select the message(s) and use the J and Shift+J shortcuts (Junk and not Junk, respectively).Select the message(s) and go to Message > Mark > Junk or Message > Mark > Not Junk.Click the Junk/Not Junk button in the Toolbar (can be added or removed from the Toolbar).You can mark messages as Junk or Not Junk in the following ways: Therefore, if you add a new account in the future, Postbox will start filtering Junk right away. When Postbox is trained to filter Junk, its knowledge spans all configured accounts. Postbox must be trained for junk processing to work correctly, including marking both types of messages as either "Junk" or "Not Junk." It's also recommended to mark various message types and sources – marking 500 messages from the same source is not as effective as marking 500 messages from different sources. whether it is sent to the Junk folder or kept in the current location). ![]() Here, you can configure what happens when you mark messages as Junk (i.e. Windows: Tools > Options > Security > Junk.macOS: Postbox > Preferences > Security > Junk.Postbox offers global junk mail settings that will affect all accounts. In addition, you will find the option to enhance junk filtering by enabling SpamAssassin or SpamPal. You can enable/disable junk filtering for a specific account and decide where junk messages are moved after they arrive, how long they are saved, and what email addresses to trust. Windows: Tools > Options > Accounts > > Junk Settings.macOS: Postbox > Preferences > Accounts > > Junk Settings.To configure your junk mail settings for a specific account, go to the following preferences/options window: When an account is added to Postbox, adaptive junk mail filtering is on by default. Initially, junk filtering may not work perfectly, but over time, Postbox will improve based on the training it receives. Postbox features adaptive junk mail filtering to help you keep your Inbox free of unwanted messages.
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